Relode Privacy Policy

Relode Energy Limited (“Relode,” "we," "us," or "our") is registered in England with company number 15568908. Our registered office is 6a St Andrews Court, Wellington Street, Thame, OX9 3WT.

Relode is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.relode.energy, use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

What information we collect, use and why

We may collect or use information to process and respond to enquiries, deliver goods and services, for marketing purposes and for recruitment purposes. This may include names and contact details, website user information (including user journeys, analytics and cookie tracking) and records of consent where appropriate.

Lawful bases

Our lawful bases for collecting or using personal information are: 

  • we have your consent to do so;
  • it is necessary to fulfill our contractual or legal obligations to you;
  • we have a legitimate interest.

Where we get information from

We collect personal information directly from you or from publicly available sources. This can be in person, in documents you give us, from telephone calls, emails or via the contact us form on our website and via third party websites. 

How we store information

We store personal information in physical and electronic records, at our premises and in our secure application software. This may include processing or storage in the cloud, which may mean in practice that this information is stored outside the United Kingdom. We comply with our obligations under the GDPR and make every effort to protect the security and integrity of your personal information.

How long we keep information

Relode will keep your personal information for a period of up to five years. After this period we will either delete the information we hold or contact you to revalidate your details and request your ongoing permission to hold it.

Who we share information with

We do not sell, trade, or rent your personal information to others. In certain circumstances, it may be necessary to share your information with third party service providers to help us operate our business or to meet legal or contractual obligations.

Cookies

We use cookies to track your navigation around our website and improve user experience. This can include cookies which store information about which content you have viewed and cookies used to identify unique visitors to our website. They are not cross-referenced with any other information such that an individual person could be identified. By using our website, you give your consent to the use of cookies.

Third party websites

This privacy policy applies only to your use of our website. Our website contains links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of these websites before providing any data to them.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal data.
  • Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Policy changes

We will notify you of any policy changes here.

Contact us 

If you have any questions this privacy policy and how we handle your information, please contact us at privacy@relode.energy

Last updated: August 2024

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